What my years in theatre and attractions management have taught me:
1. Money can buy you many things, both material and non material, including but not limited to- an overinflated ego and a grossly elevated sense of entitlement. But money cannot buy class, good manners, or respect.
2. Hearing what people are saying and actually listening & processing the information being given to you are 2 separate things altogether, and is a skill few people on this planet have acquired.
3. When people are irrationally pissed off and are looking to take their anger out on you, there is no greater secret satisfaction than making them look like an asshole for shouting at you and frustrating them to breaking point by being wonderfully pleasant about how understanding you are while simultaneously being irritatingly moral and preachy about how it's terribly impolite to shout or swear at others.
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